1. What is your return policy?

At NP Van Sint Jan, our priority is to offer products of the highest quality, carefully crafted and personalized to meet your expectations. If for any reason you are not completely satisfied with your purchase, we are here to help.

2. Do you ship internationaly?

Yes, at NP Van Sint Jan we offer international shipping so you can enjoy our exclusive tableware, sculptures and enameled products anywhere in the world. We are committed to ensuring that each piece arrives in perfect condition, no matter the distance. We ship to a wide variety of countries, so if you would like to confirm availability for your specific location, we invite you to contact us. International shipping costs are calculated based on the destination, size and weight of each order, and will be displayed at checkout to provide you with a transparent experience.

3. Why is my item on backorder?

At NP Van Sint Jan, each of our items, from tableware and sculptures to enameled products, is made with great attention to detail and in many cases, by hand. If your order is on hold, it may be due to several factors. Many of our products are made-to-order or custom, which means we need additional time to ensure each piece meets our quality and design standards. This process may influence preparation and shipping time.

4. How do i exchange my order?

At NP Van Sint Jan, we understand that sometimes you may need to make changes to your order. If you wish to modify it, we recommend that you contact us as soon as possible via [email/contact] or by calling our customer service team. Please note that since many of our products are handmade or personalized, changes may not be possible if the order is already in the production or shipping phase.

5. How do i qualify for a free shipping?

At NP Van Sint Jan, we offer free shipping options on certain orders as a thank you to our customers. To qualify, your order must meet a minimum purchase amount, which is specified at the time of purchase and may vary depending on the destination and product category. In the case of special promotions or sale seasons, we also advertise free shipping opportunities on our home page and social media.